FAQ - Frequently Asked Questions
Are your services right for me?
If you're ready to take back your space, and truly get to the heart of your clutter, then we're probably an excellent fit - so schedule you're hope & relief call now.
If you just want new organizing solutions for all the stuff you already own, but haven't recently done a massive decluttering, then I'm probably not the right organizer for you.
How does this work?
First comes a hope & relief call - this is a free call where we get to know each other. It generally lasts about 20 minutes or so. Then breath a little easier - you've made a huge step towards taking back your space.
Second, you choose your package, and schedule your appointments. If you're a first time client - you start with the Initial Client Session, and then we take it from there.
Third, I'll contact you with a brief questionnaire to get to know your project better, and a Work Agreement that we'll both agree upon and sign.
Fourth, you pre-pay for your package. I'll send you an invoice once we've signed the Work Agreement - payment is due at least 48 hours prior to the first scheduled session in your package.
Finally, we'll have our sessions and take back your space.
How long will my project take?
Exactly how long your project takes will depend on a couple of factors including: how quickly you make decisions about what to keep and what to let go of, how large an area you want to tackle, how much stuff you have, and the pace we work through that stuff.
How many sessions do I need?
Again, it depends (which, I know, is a highly unsatisfying answer), but different people work through their space at different paces. What takes one person two or three sessions, could take another person twice the amount of time.
If we're working through the KonMari Method together, I generally recommend:
- between 2 to 6 sessions to complete the whole process
If we're working through specific spaces together, as a very general ball park I recommend:
- 1 Session: a closet or a dresser or a bathroom or a set of bookshelves.
- 1 to 2 Sessions: the average room (not including closets) or full closets or full dressers.
- 2 to 3 Sessions: the average room (including closets) or particularly large or full rooms or kitchen + pantry.
- 3 to 4 Sessions: jam packed rooms or home offices or garages or basements or attics.
- More than 4 Sessions: multiple rooms or pack rat status rooms or whole apartments or whole houses.
In general, the more momentum you carry between sessions (i.e. continuing the process of decluttering, minimizing distractions and backsliding, etc.) the fewer sessions we'll need to complete your space.
How long is a session?
Each session last for 5 hours. We start at 10am, and are done at 3:00pm - including lunch and breaks as needed.
How far apart should I schedule our sessions?
That mostly depends on your schedule. We can do them one day right after the other, or spread them out as far apart as once a week.
I suggest not scheduling sessions farther apart than once per week. If you schedule them farther apart than that, you have a tendency to loose momentum. The closer together you sessions are, the more we can build up momentum and the less time you have to live in a state of being only semi-organized.
If we're working through the KonMari™ Method together, then the entire process should be done from start to finish within 6 months.
What is the Konmari method?
The KonMari Method is an organizing technique pioneered by Marie Kondo and popularized by her bestselling book The Life-Changing Art of Tidying Up. This method focused on being thorough, fast, and also intense.
If you choose to work through this method, we'll go through everything you own by category (rather than by location) and keep only the possessions that truly "spark joy" for you. This process eliminates your clutter once and for all, meaning that organizing and enjoying what you truly love is a piece of cake.
"The KonMari Method™ is a way of life and a state of mind that encourages cherishing the things that spark joy in people’s lives.
"Belongings are acknowledged for their service and thanked before being discarded, if they no longer spark joy.
"People are drawn to this philosophy not only due to its effectiveness, but also because it places great importance on being mindful, introspective, and optimistic."
What days do you work?
Tuesday through Sunday. So if you work outside of your home throughout the week - we can still get you organized.
Where do you work?
I'm based out of the San Francisco Bay Area. I work throughout the Bay Area, at no travel cost to you.
I also work with clients outside of the Bay Area (across the USA and throughout Europe) - in these cases there may be associated travel costs. If you're based outside of the San Francisco Bay Area and think you may want to work together - please do get in touch, I'd love to talk with you.
What can you organize?
Anything. The basics of organizing are the same no matter what we're organizing.
So whether we're organizing your clothes, your bedroom, your office, your kitchen, your bathroom, your garage, your basement, your attic, or your whole house, the basic process is the same. First, we declutter - letting go of things that don't spark joy. Then, we lay in an organizational system - what do you need where. Finally, we create a home for each individual object you own - so putting things away becomes easy.
Do I need to be there?
Yes, you need to be on hand.
Exactly how hands on you need to be depends on what we're decluttering and organizing. If we are going through the KonMari Method of decluttering, then you absolutely need to be there for all of it. If a specific space then the more personal the space and objects are, the more personally involved you'll need to be. The more impersonal it is, the more I can do on my own.
Decluttering and organizing your home lasts the longest when you invest in making it work for you from the start, so the more you invest in the process the more you'll get out of it.
Why does it cost so much?
Organizing your home properly is an investment. It's an investment in your home. It's an investment in your family. It's an investment in you.
If done right, you do it once and that's that - maybe a light decluttering, or reorganization every now and then. But if you declutter & organize your home thoroughly, you just have to do it once.
What if I need more time?
Depending on how much extra time you need - you can either purchase another package of sessions, or we can simply add a couple of hours to one of the sessions in your current package. We will discuss both of these options during our Initial Client Session when we come up with your comprehensive tidying plan.
When are payments due?
Payments are due after we have both signed a Work Agreement and at least 48 hours prior to your session -- nothing hidden.
Why do I have to pre-pay?
Since most of us have A LOT of things we'd rather be doing than decluttering - pre-paying for your sessions means you have a little skin in the game, and have committed to declutter and organizing your space. Pre-paying for your sessions helps you ensure that you keep your commitment to yourself to take back your space.
What happens if I need to reschedule an appointment?
If you need to reschedule or cancel a scheduled appointment, you can reschedule up to 48 hours before your scheduled appointment. Cancelling a scheduled appointment with less than 48 hours notice will be billed at 50% of the agreed-upon rate.
How do we start?
(If we've already had our hope & relief call, I'll be in touch very soon to so we can schedule your first session. If you haven't heard anything from me after a week or so, it's possible we crossed wires or an email has gotten lost - if this is the case, please be sure to drop me a note!)
What should I have ready when you arrive?
Bags & boxes to collect trash, recycling and donations. A dust rag or wipes for dusting. And water for staying well hydrated. That's it!
Please, please, please DON'T buy any more storage before we begin. Most of us have all the storage we need right at our finger tips. And if you really do need more bins or shelving you'll have a far better sense of how many bins or how much shelving, if you declutter first.